Terms of Service

1. Acceptance of Terms

By accessing or using Scraler, operated by Ontwikkelingsmaatschappij Boudewijn B.V., you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our platform. These terms apply to all users, including trainers, clients, and visitors.

2. Description of Services

Scraler provides a software platform for fitness professionals to manage clients, create workout and nutrition plans, process payments, and run their fitness businesses. We offer AI-powered tools, client management features, and business automation tools.

3. User Responsibilities

4. Chat Conduct & Content Policy

5. Account Deletion

You may request permanent deletion of your account at any time from within the app or web platform via your account settings. Account deletion is a two-step process:

1. Request: Initiate deletion from your account settings. A confirmation email with a secure link will be sent to your registered email address.
2. Confirm: Click the link in the email within 24 hours to permanently delete your account and all associated data.

Upon deletion, all personal data, workout history, meal plans, messages, progress records, and payment history will be permanently removed. This action cannot be undone. Financial records may be retained for up to 7 years as required by law.

6. Limitation of Liability

7. Payment Terms

Subscription fees are billed monthly in advance. All payments are processed securely through our payment partners. You may cancel your subscription at any time, with cancellation taking effect at the end of your current billing period.

8. Termination

Either party may terminate this agreement at any time. We reserve the right to suspend or terminate accounts that violate these terms. Upon termination, your access to the platform will cease, though you may export your data within 30 days.

9. Intellectual Property

Scraler retains all rights to our platform, software, and technology. You retain ownership of your content and client data. By using our platform, you grant us a license to process and store your data to provide our services.

10. Governing Law

These terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent courts of the Netherlands (Amsterdam). However, if you are a consumer resident in the EU/EEA or the UK, you keep the mandatory consumer protections of your country of residence and may bring proceedings in your local courts — nothing in these terms removes your statutory consumer rights or forces you into arbitration. If any provision of these terms is found invalid, the remaining provisions remain in full force.

11. Data Processing Agreement (Trainers & Studios)

This section forms a Data Processing Agreement (DPA) under Article 28 GDPR between you, the trainer or studio (the "Controller"), and Ontwikkelingsmaatschappij Boudewijn B.V., trading as Scraler (the "Processor"). It applies whenever you use Scraler to process the personal data of your clients. By accepting these Terms, you enter into this DPA. Where it conflicts with other parts of these Terms, this DPA prevails for the processing of client personal data.

Scope, nature & purpose

Scraler processes client personal data on your behalf, on your documented instructions, for the duration of your account, solely to provide the platform: storage and organization of client data, fitness and nutrition coaching features, scheduling, messaging, progress tracking, and payment facilitation.

Types of data & data subjects

Identity and contact data, health & fitness data (Article 9 special category, including body measurements and progress photos), and payment data — relating to your clients.

Processor obligations (Article 28(3))

As Processor, Scraler will:

• (a) process client data only on your documented instructions, including regarding transfers, unless required by law (in which case we inform you, where legally permitted);
• (b) ensure persons authorized to process client data are bound by confidentiality;
• (c) implement appropriate technical and organizational measures under Article 32 — encryption in transit (TLS) and at rest (AES-256), row-level access controls, and time-limited signed access to media such as progress and checkup photos;
• (d) engage sub-processors only under written terms with equivalent data-protection obligations, maintain the list below, inform you of intended changes, and give you the opportunity to object;
• (e) assist you, taking into account the nature of processing, in responding to data-subject requests (Articles 12–23);
• (f) assist you with security, breach notification, and data protection impact assessments (Articles 32–36), and notify you without undue delay after becoming aware of a personal data breach;
• (g) at your choice, delete or return all client data at the end of the service, subject to legally required retention (e.g. financial records);
• (h) make available the information necessary to demonstrate compliance with Article 28 and allow for and contribute to audits.

Sub-processors

You authorize Scraler to use the following sub-processors. Purposes and locations are listed in our Privacy Policy:

• Supabase — database, authentication, storage (EU, Frankfurt)
• Vercel — hosting and serverless functions
• Stripe — payment processing
• Google — Gemini AI plan generation
• Resend — transactional email
• Upstash — caching / rate limiting

International transfers

Where client data is transferred outside the EEA, such transfers are governed by Standard Contractual Clauses and supplementary measures. You may request the relevant SCCs at privacy@scraler.com.