Terms of Service

Please read these terms carefully before using Scraler.

Last updated: April 16, 2026

1. Acceptance of Terms

By accessing or using Scraler, operated by Ontwikkelingsmaatschappij Boudewijn B.V., you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our platform. These terms apply to all users, including trainers, clients, and visitors.

2. Description of Services

Scraler provides a software platform for fitness professionals to manage clients, create workout and nutrition plans, process payments, and run their fitness businesses. We offer AI-powered tools, client management features, and business automation tools.

3. User Responsibilities

Professional Qualifications

You are responsible for maintaining appropriate certifications, licenses, and qualifications required in your jurisdiction to provide fitness and nutrition services.

Client Safety

You are solely responsible for the safety and appropriateness of all training programs, nutrition plans, and advice you provide to clients through our platform.

Account Security

You must keep your account credentials secure and immediately notify us of any unauthorized access to your account.

4. Chat Conduct & Content Policy

Messaging Conduct

Scraler provides in-app messaging between trainers and clients. All users agree not to send content that is:

  • Sexually explicit or obscene
  • Harassing, threatening, or abusive
  • Discriminatory based on race, gender, religion, disability, or sexual orientation
  • Spam, phishing, or unsolicited commercial content
  • Fraudulent or impersonating another person
  • Illegal or promoting illegal activity

Zero Tolerance

Scraler has zero tolerance for objectionable content or abusive behavior. Any user found to be in violation of these guidelines may have their account suspended or permanently terminated without prior notice.

Reporting & Moderation

Users can report objectionable messages directly within the app using the report feature. Reports are reviewed by our team and appropriate action is taken, including content removal, account suspension, or permanent termination.

Blocking

Users may block other users to prevent further communication. Blocked users cannot send messages to the person who blocked them.

5. Account Deletion

You may request permanent deletion of your account at any time from within the app or web platform via your account settings. Account deletion is a two-step process:

  1. Request: Initiate deletion from your account settings. A confirmation email with a secure link will be sent to your registered email address.
  2. Confirm: Click the link in the email within 24 hours to permanently delete your account and all associated data.

Upon deletion, all personal data, workout history, meal plans, messages, progress records, and payment history will be permanently removed. This action cannot be undone. Financial records may be retained for up to 7 years as required by law.

6. Limitation of Liability

No Liability for Fitness Results

Scraler is a software platform that provides tools for fitness professionals. We are not responsible for any fitness outcomes, injuries, health issues, or lack of results that may occur from using our platform or following any training programs created through our software.

Professional Responsibility

Fitness professionals using our platform are solely responsible for their own professional conduct, certifications, and the safety and appropriateness of the training programs they create and deliver to their clients.

Medical Disclaimer

Our platform does not provide medical advice. Users should consult with healthcare professionals before beginning any fitness program. We are not liable for any medical conditions, injuries, or health complications that may arise.

Data Loss & Business Outcomes

While we strive to maintain data integrity, we are not responsible for any loss of data, including client information, workout plans, or business records. We make no guarantees regarding business success, client acquisition, or revenue generation.

7. Payment Terms

Subscription fees are billed monthly in advance. All payments are processed securely through our payment partners. You may cancel your subscription at any time, with cancellation taking effect at the end of your current billing period.

8. Termination

Either party may terminate this agreement at any time. We reserve the right to suspend or terminate accounts that violate these terms. Upon termination, your access to the platform will cease, though you may export your data within 30 days.

9. Intellectual Property

Scraler retains all rights to our platform, software, and technology. You retain ownership of your content and client data. By using our platform, you grant us a license to process and store your data to provide our services.

10. Governing Law

These terms are governed by the laws of the jurisdiction where Scraler is incorporated. Any disputes will be resolved through binding arbitration. If any provision of these terms is found invalid, the remaining provisions remain in full force.

By using Scraler, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Questions? Contact us at legal@scraler.com

Scraler - The All-in-One Platform for Personal Trainers