Go to Support in your sidebar and click the New button. Fill in a short subject line, pick a category and priority, and describe your issue. Click Submit Ticket and you're done.
The support page works like a simple inbox. You create a ticket, we reply, and you can chat back and forth until the issue is sorted.
Describe what you need help with. Pick a category and priority so we know what to look at first.
Our team reads your ticket and replies directly inside the app. No email needed.
You get a notification when we reply. Open the ticket to continue the conversation.
Go to Support in your sidebar and click the New button. Fill in a short subject line, pick a category and priority, and describe your issue. Click Submit Ticket and you're done.
Screenshot: New support ticket form
Show: "New Support Ticket" modal with Subject input, Category dropdown (Technical selected), Priority dropdown with colored dots (Medium selected, blue dot), Description textarea, Cancel and Submit Ticket buttons at bottom
public/docs/support-new-ticket.png
When you create a ticket, pick the category that best fits your issue. This helps our team route it to the right person.
Login issues, profile settings, subdomain changes, or anything related to your account.
Questions about your subscription, payment issues, invoices, or Stripe connection.
Something isn't working right — bugs, errors, loading issues, or unexpected behavior.
Have an idea for something new? Let us know what you'd like to see in Scraler.
We're here to help
Got a question or ran into a problem? Open a support ticket and we'll get back to you.
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